Why doesn't the machine respond when it's turned on? – Neakasa Support Center

Please follow these steps to check:

1, first unplug the power plug, stand for 1 hour before trying to restart the machine.

2, Use the voltage pen to test whether the hose has voltage.

3. Take off the electric shear head and check whether the central axis of the electric shear rotates. If there is no rotation, it may be a malfunction of the electrical scissors.

If the problem still cannot be solved, please send the troubleshooting result, order number, serial number and fault video to the after-sales email support@neakasa.com, we will assist you.

Thank you for your cooperation.

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