Why doesn't the machine respond when it's turned on? – Neakasa Support Center

Please follow these steps to check:

1、please unplug the power plug, stand for 1 hour and try to restart the machine;

2、replace with flat suction accessories, if the machine works normally, it may be the functional head failure;

3、if the problem is still not solved after the above two steps, there may be a problem with the hose connection.

If the problem still cannot be solved, please send the troubleshooting result, order number, serial number and fault video to the after-sales email support@neakasa.com, 

we will assist you. Thank you for your cooperation.

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