1. Use an eraser or a wet paper towel dipped in alcohol to wipe the pole piece of the water tank.
2. Install the mopboard
3. Adjust the water volume to no water
4. Clean for more than 5 minutes
If those steps do not work, please contact us via support@neakasa.com with the information: ①Order number ②Photo or Video that shows the problem ③SN number of the robot(Remove the dust box)
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