Neabot NoMo Q11 Knowledge

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Vacuum report an error

• Universal wheel error, and has loud noise
• Select no water mode, but also have water
• Abnormal water pump
• Dust collection problem
• Dust bag is full
• The front collision sensor is abnormal

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Charging

• The robot cannot go back to self-emptying dustbin, always try to charging.
• Robot can't find the Self-Emptying dustbin to charge
• An error is reported when the robot back recharge
• The robot can not be charged in self-emptying dustbin. and the charging contacts of the robot are black/rusty.
• The robot is 100% charged, run out of power after work a while.
• The robot has been charged for a day, the battery is still less than 3%-2%

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Function

• Dust can be emptied manually, but the device cannot auto-empty after cleaning
• Can I vacuum when there is a lot of water on the ground?
• The water tank cannot discharge normally
• Unable to adjust the suction by APP, but the water volume can be adjusted
• Why is there noise with my robot?

Accessories & Replacement

• Rolling brush cover or Dust bag is broken
• Are any of the consumables (main brush, side brushes) compatible with other robot vacuum cleaners ?

APP Issue

• Robot with no voice broadcast
• The no-go zone disappears
• How to change the language
• Is it possible to clean both the first floor and the second floor?
• Neakasa APP instruction, including share, no-go zone function
• Can I use Q11 without WIFI ?

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