1. Remove the mop
2. Reset the machine
3. Wipe the connecting iron sheet between the charging base and the robot for 3 times
After checking all the solutions, if it also failed, please contact us via support@neakasa.com with the information:
Please contact us via support@neakasa.com with the information:
①Order number ②Photo or Video that shows the problem ③SN number of the robot(Remove the dust box)
①Order number ②Photo or Video that shows the problem ③SN number of the robot(Remove the dust box)
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