The water tank cannot discharge normally

1. Insert the mopboard, there is a voice prompt "the mopboard has been inserted" and click the mop function.

2. Adjust the water volume to gear 3

3. Clean for more than 6 minutes

If those steps do not work, please contact us via support@neakasa.com with the information: ①Order number ②Photo or Video that shows the problem ③SN number of the robot(Remove the dust box)