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  1. Neakasa Support Center
  2. Neabot NoMo N2 Knowledge

Neabot NoMo N2 Knowledge

Vacuum report an error

  • Fan error
  • Side brush error
  • Main brush error, and makes abnormal noise
  • Bumper error ( Robot run circle in one place)
  • Dust bag is not in place
  • Front sensor error
See all 16 articles

Charging

  • How can I charge the robot vacuum?
  • The robot has been charged for a day, the battery is still less than 3%-2%
  • The robot is 100% charged, run out of power after work a while.
  • The robot can not be charged in self-emptying dustbin. and the charging contacts of the robot are black/rusty.
  • An error is reported when the robot back recharge
  • Robot can't find the Self-Emptying dustbin to charge

Function

  • Why is there noise with my robot?
  • Unable to adjust the suction by APP, but the water volume can be adjusted
  • The water tank cannot discharge normally
  • Can I vacuum when there is a lot of water on the ground?
  • Dust can be emptied manually, but the device cannot auto-empty after cleaning

Accessories & Replacement

  • Where can I buy replacements parts & accessories ?
  • Are any of the consumables (main brush, side brushes) compatible with other robot vacuum cleaners ?
  • Rolling brush cover or Dust bag is broken

APP issue

  • How to upgrade the firmware of the N2 robot?
  • OFFLINE/ Robot is not online
  • The map does not display
  • Supported voice language
  • How can I download and install the app?
  • Does N2 robot support Alexa, Google Assistant and Google Home?
See all 11 articles
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