Neabot NoMo N2 Knowledge

Vacuum report an error

• Fan error
• Side brush error
• Main brush error, and makes abnormal noise
• Bumper error ( Robot run circle in one place)
• Dust bag is not in place
• Front sensor error

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Charging

• How can I charge the robot vacuum?
• The robot has been charged for a day, the battery is still less than 3%-2%
• The robot is 100% charged, run out of power after work a while.
• The robot can not be charged in self-emptying dustbin. and the charging contacts of the robot are black/rusty.
• An error is reported when the robot back recharge
• Robot can't find the Self-Emptying dustbin to charge

Function

• Why is there noise with my robot?
• Unable to adjust the suction by APP, but the water volume can be adjusted
• The water tank cannot discharge normally
• Can I vacuum when there is a lot of water on the ground?
• Dust can be emptied manually, but the device cannot auto-empty after cleaning

Accessories & Replacement

• Where can I buy replacements parts & accessories ?
• Are any of the consumables (main brush, side brushes) compatible with other robot vacuum cleaners ?
• Rolling brush cover or Dust bag is broken

APP issue

• How to upgrade the firmware of the N2 robot？
• OFFLINE/ Robot is not online
• The map does not display
• Supported voice language
• How can I download and install the app?
• Does N2 robot support Alexa, Google Assistant and Google Home?

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