The robot failed to connect to the App – Neakasa Support Center

This instruction video might help you to connect your device to your phone:

Connect by Phone:

https://www.youtube.com/watch?v=aoCxg7pAPjc

Please check these solutions when failed to connect to the App.

*1. Check whether your WiFi network is working normally.

*2. Make sure to enter the correct password of your wifi(check whether there is space with the password).

*3. The robot does not support a 5G network. Please use a 2,4G wifi.

*4. For a better connection, please place the device close to your router.

*5. Some phones might fail to connect. If so, try to turn off your cell data first, connect your phone to wifi, then run the process again.

*6. After checking all the steps, if it still fails, please contact us via support@neakasa.com with the below information: ①Order number ②Photo or Video that shows the problem ③③SN number of the robot(Remove the dust box)

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