Why can't my Neabot NoMo Robot find the charging base?

Make sure your Self-Empty Dustbin is placed in a location free of any obstructions and has the appropriate amount of clearance on both sides and in front. For best results place the dock/Self-Empty Base on bare floor surfaces.

 

Or because the robot is too far away from the charging base, please try to place the robot near the charging base. Please also make sure that the robot starts cleaning from the dock.

If it can not work, Please contact us via support@neakasa.com with the information:
①Order number ②Photo or Video that shows the problem ③SN number of the robot(Remove the dust box)