Please follow the steps below to check:
Step 1:Please check that there is no wall immediately around the machine, it is recommended to be 5cm apart from the wall, and make sure that the machine is not placed
on the sand control mat or carpet, keep the machine smoothly placed.
Step 2: Please check whether the cat litter is at the range of 60%-90% of the scale, if the amount of cat litter is insufficient, please add cat litter in time;
Step 3: It is recommended that the cleaning time be set to more than 5 minutes after the cat leaves, so that the poop can form a better clump and be easier to clean;
Step 4:Please open the Non-stoppable cycle.
If it can not solve your problem, please contact us via support@neakasa.com with the below information:
①Order number ②Photo or Video that shows the problem ③SN number。
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