APP issues
- Why can't you share the cat litter box in the Neakasa app?
- Why can't the app add the litter box?
- APP can't register/login
- OFFLINE
- How can I set the cat litter box's weight unit to lb in Neakasa APP? Why is the usage record still showing kg even though the cat's profile is set to lb?
- Why is there no record on the app after the cat uses it?
Accessories & Replacement
Troubleshooting
- APP reminds motor overload
- Why can't you share the cat litter box in the Neakasa app?
- Why is there no message notification when the waste bin is full?
- Why is the litter box's sandbox rotating 360 degrees or tipping over?
- The robot failed to connect to the APP
- Why are the buttons on the cat litter box sunken?
Common Issues
- What is the difference between the M1 and M1 Lite?
- Can I buy extra warranty services?
- How to get litter box stickers？
- Why can't I buy the white litter box?
- Where can i purchase the litter box?
- How to share your device ？