Step 1: Upgrade the firmware and then try to connect to the network again.
Step 2: Please confirm if the network signal is normal, ensure that the machine is in a location with a good network signal.
Step 3: Restart the router and then try to connect to the network again.
After checking all the solutions, if it also failed, please contact us via support@neakasa.com with the below information:
①Order number ②Photo or Video that shows the problem ③Registered email address ④SN number
Comments
3 comments
Goes off completely from my iPhone. Why don’t you fix this shit
Why no 5G support? What am i supposed to do if I only have 5G?
Why tell us to upgrade the firmware and then give no link to the procedure? I can see wifi signal level, IP address, etc yet my device shows offline. Sounds like an issue with app and servers instead! So I tried to logout, logged back in and my device was magically a vacuum I dont own. Then my session expired. WOW
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