Step 1: Please try to refresh the app interface by pulling down or go back to the previous menu and re-enter the device on the app;
Step 2: Please update the firmware version and app version to the latest;
Step 3: Unplug the power, reconnect the machine;
Step 4: Then press and hold the WIFI button to reset WIFI, re-connect to the network, and manually clean up;
After checking all the solutions, if it also failed, please contact us via support@neakasa.com with the below information:
①Order number ②Photo or Video that shows the problem ③Registered email address。
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