Please follow the steps below to troubleshoot faults:
Step 1: Please try to refresh the app interface by pulling down or go back to the previous menu and re-enter the device on the app;
Step 2: Please update the firmware version and app version to the latest;
Step 3: Unplug the power, and wait for some time;
Step 4: Then press and hold the WIFI button 3 seconds to reset WIFI (you can hear a beep sound when it's finished), re-connect to the network, and wait for it cleans up
for once to see if there will have data,Refer to the video:https://www.youtube.com/watch?v=HIiTfUbiHhQ
After checking all the solutions, if it also failed, please contact us via support@neakasa.com with the below information:
①Order number ②Photo or Video that shows the problem ③Registered email address。
Comments
0 comments
Please sign in to leave a comment.