Step 1:Firstly, make sure the adapter is original, then please remove the litter bin and check if there is any kitty litter or foreign objects stuck in the gear position of the litter
bin motor.
Step 2:Please check if the silicone mat/liner is installed correctly. Refer to the video for verification:
Step3:Please confirm whether the original adapter used;
Step 4. Please reduce the weight of cat litter and try again.
If the above steps don't solve your issue, please provide your order number, SN (serial number), and a video demonstrating the problem to our support email at
support@neakasa.com for assistance. Thank you.
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