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  1. Neakasa Support Center
  2. Neakasa M1 Cat Litter Box Knowledge
  3. Troubleshooting

Troubleshooting

troubleshooting

  • APP reminds motor overload
  • Why can't you share the cat litter box in the Neakasa app?
  • Why is there no message notification when the waste bin is full?
  • Why is the litter box's sandbox rotating 360 degrees or tipping over?
  • The robot failed to connect to the APP
  • Why are the buttons on the cat litter box sunken?
  • Why doesn’t the cat litter box clean itself, or why does it interrupt cleaning without reason?
  • Why doesn’t the cat litter box turn on when plugged in?
  • Why are cats weighed inaccurately ?
  • Why does the APP remind that cat litter is not enough and cannot smooth it out?
  • Why is the cat litter box button not responding?
  • Why does it remind that the waste bin is full?
  • Why does the machine make abnormal noises when it is running?
  • Why does the filter position move down?
  • Why is there no message notification when the waste bin is full?
  • Why can't I upload a profile picture for my cat?
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