Why are cats weighed inaccurately ? – Neakasa Support Center

Please follow the steps below to check:
1、Please check that there is no wall immediately around the machine, it is recommended to be 5cm apart from the wall, and make sure that the machine is not placed
 on the sand control mat or carpet, keep the machine smoothly placed.
2、please long press down 10 s recalibrate, video link https://drive.google.com/file/d/15DE2fjhzD-IHN8VIzRwnnyQV_LpxI-z2/view?usp=drive_link for reference. 
The whole process lasts about 3 minutes until the blue light flashes and a beeping sound is heard.
3、if the weighing is abnormal, you can lift the machine 5CM high before calibration, and drag it back and forth when it is placed horizontally. 
Video link https://drive.google.com/file/d/1s28E4mpsU0JQVx8yUPLngqkupXFQpTnv/view?usp=drive_link for reference
If the above operations cannot solve your problem, please provide the order number, SN number and fault video feedback to the after-sales email 
support@neakasa.com for assistance. Thank you.
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