1.Please check if the silicone mat/liner is installed correctly. Refer to the video for verification.
2. Please confirm whether the original adapter used;
3、Please unplug the power plug, stand for 1 minute；
4. Then reduce the weight of cat litter and try again.
If the above steps don't solve your issue, please provide your order number, SN (serial number), and a video demonstrating the problem to our support email at
support@neakasa.com for assistance. Thank you.
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