Step 1: Please update the app to the latest version;
Step 2: Please update your phone system to the latest version, iOS must be upgraded to at least iOS 17;
Step 3: Try re-uploading the cat's profile picture on the app;
After checking all the solutions, if it also failed, please contact us via support@neakasa.com with the below information:
①Order number ②Photo or Video that shows the problem ③Registered email address。
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