Please follow these steps to check:
1、when the smoothing key red light flashes, please confirm whether the cat litter is sufficient, not less than 30%, it is recommended to pour 60%-90% of the cat litter;
2、please confirm whether the baby cat mode, do not disturb mode, intelligent cleaning mode is set;
3、Please confirm whether there are any occlusions around the fuselage, such as the host on the sand control mat, too close to the wall, etc.
4、please confirm whether the cat weight is less than 1.5kg, the weight is too light sensor can not sense, please select the corresponding cat mode to work;
5、 long press the level button for 10 seconds;
If you cannot solve your problem, please provide the order number, SN number and fault video feedback to the after-sales email support@neakasa.com for assistance. Thank you.
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