Why is the silicone mat of the cat litter box easily damaged?

This is related to the cat's habits. Most of the time, the cat scratches it.
It is recommended to fill the cat litter with 60%-90% to keep it sufficient, and trim the cat's nails regularly.
Please don't worry, if you have any questions, please provide the order number, SN number, and fault video feedback to the after-sales email support@neakasa.com for assistance. Thank you.