Please check as follows:
1、 Put the floor washer back on the charging pile to see if it can be charged?
2、 press the self-cleaning button, if it doesn't work, the battery may be the problem and need to be replaced again.
If the problem is still unresolved, please send the order number, serial number and fault video to support@neakasa.com and we will provide you with further help.
Thank you for your cooperation.
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