Why did I fail to connect Neabot with the app?

This instruction video might help you connect Neabot to your phone :)

Please read the following tips before setup.

 

*1. Make sure your wifi works well. 

*2. Make sure to input the correct password of your wifi.

*3. Neabot only supports 2.4G wifi. Connecting to 5G wifi will not work, unfortunately.

*4. Try to put Neabot close to your router for a better connection.

*5. Some Android phones might fail to connect. If so, try to turn off your cell data first, connect your phone to wifi, then run the process again. 

*6. At the step of connecting Neabot to its hotspot, appear as Neabot XXX, instead of switching wifi in that screen and then click next, click next first and then change wifi. It may help. 

*7. The right hotspot should be Neabot XXX. If you cannot find the right one, please try the whole process again. Otherwise, Please contact us via support@neakasa.com with the information:
①Order number ②Photo or Video that shows the problem ③SN number of the robot(Remove the dust box)