When you find that robot is offline in the app, please check the following things
1. Whether the robot is shut down. You can tell from the indicator light.
2. Check whether the environment WiFi network is normal
3. Try re-refresh the APP or restart the machine
Please contact us via support@neakasa.com with the information:
①Order number ②Photo or Video that shows the problem ③SN number of the robot(Remove the dust box)
①Order number ②Photo or Video that shows the problem ③SN number of the robot(Remove the dust box)
Comments
0 comments
Please sign in to leave a comment.