Why I got the error message that the radar is blocked and to try another area but I have moved it a few times with no luck? – Neakasa Support Center

Please watch the instruction video to do troubleshooting ：https://youtu.be/nvqXNtcm2iU

Steps:

1. Turn the robot on

2. Check if the radar rotate normally If no, there maybe some foreign objects stuck.

3. You would need to open the cover of the robot to verify.

4. Gently push the lid of the radar to see if it can push Use a screwdriver to remove the screws and open the transparent cover.

5. Please check if there is dust or hair stuck in the 3 switches of the radar.

6. If the error is that the radar is covered, please clean the radar lens with a clean cloth

If it still not work, Please contact us via support@neakasa.com with the information:
①Order number ②Photo or Video that shows the problem ③SN number of the robot(Remove the dust box)

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