First, verify that the base is connected to power and that the white light on the Self-Empty Base is illuminated. If the white light is not on, try plugging it into a different outlet.
Please contact us via support@neakasa.com with the information:
①Order number ②Photo or Video that shows the problem ③SN number of the robot(Remove the dust box)
①Order number ②Photo or Video that shows the problem ③SN number of the robot(Remove the dust box)
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