1、Please check if hard objects are put in.
2、After clearing the rubbish, check if it is the sound of the fixed blade rubbing against the moving blade. If so, please adjust the position of the fixed blade.
If the above steps don't solve your issue, please provide your order number, SN (serial number), and a video demonstrating the problem to our support email at
support@neakasa.com for assistance. Thank you.
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