As a result of the sensor reading being anomalous, please carry out the following checks:
1. disconnect the power supply and
2. Kindly take out the filter screen, clean it, and put it back in;
3. reattach the power supply, then turn on the device;
If none of the aforementioned solutions work, kindly send an email to support@neakasa.com with your order number, registration details, and the questioned photo or video. Thank you.
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