Please confirm that the customer's mobile phone network is normal.
Then uninstall the app and re-download the latest version of the Neakasa APP from the app store.
After checking all the solutions, if it also failed, please contact us via support@neakasa.com with the below information:
①Order number ②Photo or Video that shows the problem ③Registered email address ④SN number
Comments
3 comments
A verification code is needed to create an account though the app, but the verification code is never received despite adding email address and multiple attempts.
I made an account on two different emails thinking I may have made a mistake on initial set up. I can not login to either so I know this is an app problem not user error
I just tried this as well. I still cannot log in, I tried to create an account. Ended up doing it twice. Two different emails. Can't sign in to either.
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